Refund policy

Consumers have a statutory right of withdrawal. A consumer is any natural person who places an order for purposes that are mainly outside their trade, business or profession. Business customers have no statutory right of withdrawal.

Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Kevin Lehrmann, CarVinci Resolve, Rheinauer Ring 81, 76437 Rastatt, Germany, phone: +49 177 2801367, email: support@carvinci.com) of your decision to withdraw from this contract by an unequivocal statement (for example, an email or a letter sent by post). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

Early expiry of the right of withdrawal

For digital content that is not supplied on a tangible medium (for example, apps, plugins, LUTs and presets delivered as a download), your right of withdrawal expires early once we have begun to perform the contract, which is when we make the download available to you. It does not matter whether you have actually downloaded the product. This applies provided that:

  1. you expressly agreed that we begin performance before the end of the withdrawal period,
  2. you acknowledged that you thereby lose your right of withdrawal, and
  3. we provided you with a confirmation of the contract on a durable medium (for example, by email) that records your agreement and acknowledgement.

You give this agreement and acknowledgement by ticking the checkbox in the cart before you go to checkout. The download is then made available immediately after your payment is confirmed.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Kevin Lehrmann, CarVinci Resolve, Rheinauer Ring 81, 76437 Rastatt, Germany, email: support@carvinci.com

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*)
  • Ordered on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

Your statutory rights

Your statutory warranty rights for defective digital products remain unaffected by the expiry of the right of withdrawal.

Support

If a product does not work as described, contact us at support@carvinci.com with your order number, the product name and a short description of the issue. We will help you get it running.